Support
Answers to common questions. Can't find yours? Email us - we read everything.
How do credits work?
Every edit costs credits - 1 for most styles, 2 for professional headshots. You get 3 free credits when you sign up, and FrameNet Pro includes 300 credits every month.
An edit failed. Did I lose the credit?
No. If a generation fails for any reason, the credits are refunded to your balance automatically - usually within seconds.
I closed the app during an edit. Is it lost?
No. The edit keeps processing on our servers, and it appears in your Creations the next time you open the app (within 7 days).
What happens to my photos?
Uploaded photos are deleted from our servers the moment processing finishes. Generated results are kept for up to 7 days so your app can download them, then deleted. Your creations live on your device. See our Privacy Policy for details.
How do I cancel FrameNet Pro?
Subscriptions are managed by Apple: open Settings on your iPhone → your name → Subscriptions → FrameNet, or the Manage button inside the app. Cancelling stops future renewals; you keep Pro until the current period ends.
How do I delete my account?
In the app: Settings → Delete account. This permanently removes your account, remaining credits, and any images still on our servers.
Why does my result look different from the original?
FrameNet is generative AI - it redraws your photo in the chosen style while preserving the scene. Results vary between runs; regenerating gives you a fresh take.
Email support@framenet.online - include your account email so we can find your history.